Dynamics 365 Business Central – licensing

According to the principle of licensing applications from MS Dynamics 365 family, Business Central application is also licensed under the concept of a named user (each user requires a license). The exception here is the new Business Central Device license introduced this year, which allows it to be used on a device aggregating the work of many end users, such as data collectors, POSs and others.

Until now, there was a certain license incompatibility of this product with respect to the entire Dynamics 365 family. The division of Base (Base) model and additional (Attach) had no application in Business Central. This aspect has also  been changed with the publication of Wave 1 for 2020. Regardless of the choice of Business Central (Essential / Premium) version, the following licenses have been added:

  • Sales Professional Attach,
  • Customer Service Professional Attach.

This means, that if we have at least one Business Central license (Essential or Premium), we qualify for the base (base) license offer for the other two products of the Dynamics 365 family, which are:

  • Dynamics 365 Sales,
  • Dynamics 365 Customer Service.

If the need to use these applications is required by the customer, then it is possible to buy them in the form of “attach” to existing Business Central licenses at a very bargain price.

Attention! Please note, that any such license can only be attached to the base license. For example, it is not possible to have 1 Business Central license (Essential or Premium) and to attach three licenses for Sales or Customer Service. Similarly, it will not be possible to assign such license as attached to a user who does not have a Business Central primary license assigned.

Dynamics 365 Ecommerce

What is the New Evolution of Microsoft 365 Commerce Application?

New Customer Experience:

  • Product search supporting autosuggestion, paging, faceted filtering and sorting, removing stop words, smart sorting and search relevance
  • Customer accounts using native logins and order history lookup
  • Support for all major credit cards, PayPal, Apple Pay and Google Pa
  • Integrated with Microsoft Fraud Protection
  • Support for Adyen payment gateway out of the box and 3rd party payment gateway
  • Customers can ship to address, BOPIS, BORIS and create split orders and shipping to multiple addresses
  • Native loyalty programs, loyalty cards, card adjustments and card conflict resolution
  • Support for wish lists
  • Support for coupon codes and discounts
  • Native ratings and review service with content moderation, spam and fraud detection and voting
  • Adaptive responsive pages that scale for device and screen type
  • Mobile optimized responsive web storefront

Merchandizing Experience:

  • Product variants, kits and service items
  • Configurable product attributes
  • Category and assortment management
  • Multiple inventory valuation methods
  • Flexible pricing with date-effective prices, category-based prices, discounts (quantity, percentage, threshold and mixand-match discounts) and shipping- based promotions
  • Centralized, currency, exchange-rate, tax and price management
  • Native recommendation service using AI algorithms to deliver top, frequently bought together, people also bought and personalized product recommendations

 Online Channel Extensibility

  • Online SDK
    • The online SDK lets developers create and customize e-Commerce modules, data actions, and themes
  • Store starter kit
    • The SSK contains production-ready components, modules, data actions, and themes that work with preconfigured authoring templates and pages. A developer can use the online SDK to customize each module and theme as required.
  • Command-line interface tools
    • Command-line interface (CLI) tools are provided as part of the online SDK. These tools help you create new modules, data actions, and themes. There is also a CLI tool that you can use to package all the configurations for your site into a single configuration file. You can then upload this file to your production or test site by using Microsoft Dynamics Lifecycle Services (LCS).

What is Starter Kit ?

A collection of modules that can be used to build an e-Commerce website.

Modules have both user interface (UI) aspects and functional behavior aspects

  • Container module – acts as a host for other modules, controls the layout of the modules that are inside it
  • Marketing module – includes hero, feature, content placement, content rich block, video player, and carousel modules. All these can be used to showcase content, can be put on any page, driven by data from the content management system (CMS)
  • Header and footer modules – appear in the header and footer of all site pages, can be configured as required through properties
  • Search modules – Products can be discovered by using the search module in the header, refiner modules can be used to further filter results on search results and category pages
  • Product details page modules – use several modules to show product information. The buy box module – view products and add them to the cart, tech specs module – show the product details, ratings and reviews module – view and provide reviews
  • Buy online pick up in store module – integrated with Bing Maps, used to find nearby stores for products pick up
  • Purchase modules – include the cart module, checkout module (shipping address, delivery options, gift card, loyalty program, and credit card information), the order confirmation module (confirmation details)
  • Account management modules – sign-in to an existing account or create a new account. After creation, the order history and order details modules can be used to view recent orders details
  • Recommendations module – product placement module – supports algorithmic and editorial lists to be showcased on any page

Power Platform

As news of COVID-19 cases spread globally, Microsoft pulled together a team to help customers coordinate their own information sharing and team collaboration in response to evolving conditions in times of crisis.

In less than 48 hours later, we have released the first version of that solution for any customer organization to quickly implement and updating in parallel.

Get the full instructions for how you can implement your own Crisis Communication app here.

Watch how to use the Crisis Communication solution here.

The solution combines capabilities of Power Apps, Power Automate, Teams, and SharePoint. It can be used on the web, mobile or in Teams.

Key features include:

  • Employees can report their work status (e.g., working from home) and make requests. This helps managers coordinate across their teams and helps central response teams track status across an organization.
  • Admins can use the app to push news, updates, and content specific to their organization, and can provide emergency contacts specific to different locations.
  • The app includes the ability to add RSS feeds of up-to-date information from reputable sources such as WHO, CDC, or a local authority.

As part of this effort, we are also giving all Power Apps users temporary access to a premium feature, Power Apps Push Notifications, so you won’t need any premium licenses to use Power Apps to push information to users. We have reclassified Push Notifications as a standard connector for the duration of the COVID-19 crisis.

The Crisis Communication template has now been implemented at hundreds of organizations around the world and we’re inviting you to use this template.


This app is a sample and may be used with Microsoft Power Apps and Teams for dissemination of reference information only. This app is not intended or made available for use as a medical device, clinical support, diagnostic tool, or other technology intended to be used in the diagnosis, cure, mitigation, treatment, or prevention of disease or other conditions, and no license or right is granted by Microsoft to use this app for such purposes. This app is not designed or intended to be a substitute for professional medical advice, diagnosis, treatment, or judgement and should not be used as such. Customer bears the sole risk and responsibility for any use of this app. Microsoft does not warrant that the app or any materials provided in connection therewith will be sufficient for any medical purposes or meet the health or medical requirements of any person.

Dynamics 365 Project Operations

Microsoft is now introducing a new product Dynamics 365 Project Operations in October 2020 as a replacement for Dynamics 365 Project Service Automation (PSA).

Microsoft Dynamics 365 Project Operations connects cross-functional teams to win more deals, accelerate delivery, empower employees, and maximize profitability. This application brings capabilities from our existing Dynamics 365 Project Service Automation, Microsoft Project for web, and project management accounting within Dynamics 365 Finance into a single offering. This Announcement provides an overview of the new Dynamics 365 Project Operations application, how we are working with Microsoft Project to address this market opportunity, and the change of service impact to Dynamics 365 customers.

What is changing?

Dynamics 365 Project Operations is the new application coming on October 1, 2020. Going forward, all roadmap investments for the PSA software market will be done through this application.

  • Microsoft will discontinue sales of Dynamics 365 Project Service Automation to new customers on October 1, 2020.
  • Early adopters can join the Dynamics 365 Project Operations public preview in June 2020, while Dynamics 365 Project Operations will become generally available on October 1, 2020.
  • Eligible customers using Dynamics 365 Project Service Automation may continue to use it through October 1, 2022 if on a CSP contract, or October 1, 2024 for EA customers, or until the end of their most recent Dynamics 365 contract or renewal, whichever occurs first. Microsoft will offer a migration path to Dynamics 365 Project Operations.

Dynamics 365 Project Operations

Today’s project-based services businesses operate in a highly competitive market, where winning new contracts, accelerating project delivery, and increasing profit margins are significant challenges. Success in this highly competitive environment requires a solution that truly reimagines business operations across teams.

Dynamics 365 Project Operations will help project-intensive organizations run their entire services business – from prospects to payments, so they can:

  • Win more deals and speed the sales cycle with fast, accurate quotes for projects, flexible pricing, and seamless transitions from estimate to execution
  • Optimize resource utilization by aligning the right people with the right skills to the right projects—improving quality and helping you retain top performers.
  • Speed project delivery with state-of-the-art, built-in project management that uses familiar, easy-to-use Microsoft Project capabilities.
  • Simplify time and expense reporting with the ability to submit, approve, process, and reconcile time and expenses from anywhere—for faster reimbursement and client billing.
  • Optimize project economics with project costing, budgeting, invoicing, revenue recognition, compliance, and visibility into key business health metrics such as gross margin and project profitability.
  • Discover business insights powered by AI and increase agility with visibility across all your teams, data, and processes—for better, faster business decisions.

Dynamics 365 Project Operations is powerful on its own, but also expandable for our customers that require additional capabilities from Dynamics 365; including Sales, Finance, Marketing, Human Resources, Customer Service and more.

Impact to Dynamics 365 Project Service Automation (PSA) customer

Dynamics 365 Project Service Automation (PSA) currently includes project sales, resourcing and delivery capabilities. By adopting Dynamics 365 Project Operations, current PSA customers will get access to built-in capabilities from Microsoft Project for the web, as well as project financials. Current customers will get access to migration tools and will be grandfathered into Dynamics 365 Project Operations licensing. It’s important to note there will not be any immediate disruption of service, and we plan to work with customers to adopt Dynamics 365 Project Operations at their own pace. Customers evaluating PSA software solutions today should feel comfortable to continue their evaluation, purchase, and installation of our products, with knowledge and confidence of a strong product roadmap for Dynamics 365 Project Operations.

Impact to Dynamics 365 Finance customers using the project management and accounting capabilities

Dynamics 365 Finance currently includes a set of project management & accounting capabilities, such as Project Invoicing, Expense and Project Revenue Recognition, and more. These capabilities will transition from Dynamics 365 Finance and be maintained within Dynamics 365 Project Operations going forward. Current customers will get access to migration tools and will be grandfathered into Project Operations licensing.

Entitlements to project operations capabilities from within our Dynamics 365 Finance and Activity SKUs will no longer be included starting October 1, 2020. New customers purchasing these SKUs will not be entitled to project operations capabilities.

Project Operations application will improve the below unified operations:

  • Project Sales with more contacts
  • Project Managers accelerate project delivery
  • Finance on-time and accurate project-based financials
  • Team Members collaboration and simplified time and expenses
  • Resourcing optimized resource utilization
  • CxOx increased business agility

Team Members License

There is a new announcement from Microsoft concerning the Team Member Licensing, please feel free to send us your inquiry on the subject in case you need any clarifications.

Starting April 1st, 2020 team member license will lose access to their apps.

However, Microsoft has now revised its timeline whereby all existing customer instances impacted by this change, including users assigned the new Team Members SKU since 1 October 2018, will be granted an additional grace period until 30 June 2020.

New Change for Team Member Access:

  • Dynamics 365 for Sales
  • Dynamics 365 for Customer Service
  • Dynamics 365 for Project Service Automation

What’s new?

The license enforcement will ensure that users with Team Member licenses can access only the designated app modules for Sales, Service, and Project Resource Hub.

License enforcement:

users with new Team Member licenses

Business value:

This licensing enforcement helps customers align with the Team Member license restrictions described in the Microsoft Dynamics 365 Licensing Guide.

Feature details:

For Team Member licenses purchased during or after October 2018, license-based access will restrict users to a set of designated app modules.

These users will no longer be able to access Customer Service Hub, Sales Hub, or custom app modules. The designated app modules are as follows:

  • Customer Service Team Member
  • Sales Team Member
  • Project Resource Hub

During the early access phase, users with Team Member licenses will be able to use the designated app modules mentioned above alongside all existing apps. Once license enforcement is turned on (starting April 1, 2020), unentitled apps such as Customer Service Hub, Sales Hub, and custom apps will not be accessible. Customers are advised to test their Team Member scenarios and migrate customizations to the designated app modules as needed.

Before general availability, customers can enable enforcement within specific environments to proactively preview full enforcement (that is, the scenario where non-designated app modules are blocked based on license entitlement).

NOTE This feature is available in the Unified Interface only.

The new sales team member app released in the wave 1 is specifically designed for user having team member license.

At a high level, users with the Team Member license can perform the following tasks:

In the Sales Team Member app:

  • Customer management: work with contacts or see accounts.
  • Lead and opportunity management: see leads or opportunities linked with accounts or contacts or see other sales-related data.
  • Add notes and activities, such as tasks.

In the customer service context, this app module enables the following limited set of use cases provided by the Team Member license for employee selfservice:

  • Create cases.
  • Read and update the cases that they created.
  • Search and view knowledge articles.

Access the Team Member App:

Users with the Team Member license can go to home.dynamics.com. They’ll see the designated team member apps.

When users open the Sales Team Member app, in the site map, they’ll see the available entities.

With the Project Resource Hub app, you can enter time and expenses for the projects you’re working on the go. Stay on top of your time and expense entry to make sure:

  • Your clients are billed properly
  • You get credit for the work you’ve done

Select Project Resource Hub.

What does it mean to have Microsoft Azure as part of the Cloud Solutions Provider (CSP) program?

Microsoft Azure is an open and flexible cloud platform that enables partners to rapidly build, deploy, and manage secure applications at scale on premises, in the cloud, or both. Bringing Azure to CSP enables partners to capitalize on this Azure opportunity with the capabilities of CSP, where partners own the end-to-end customer lifecycle with direct provisioning, billing, and support of Microsoft’s cloud services. In essence, partners are now able to transact the license along with their services to customers.