The Total Economic Impact™ Of Microsoft Dynamics 365 Business Central

Forrester’s analysis of five current Microsoft customers found that Dynamics 365 Business
Central enabled these organizations to bolster operational efficiency, avoid costs, and
comfortably scale their deployments with growth while benefitting from the flexibility inherent
in the cloud. An analysis based on a $15-million, 250-employee composite organization
modeled after the five interviewees demonstrates benefits of $466K over three years versus
costs of $178K, adding up to a net present value (NPV) of $288K and an ROI of 162%.


Read the full study

Stay Agile with an Adaptive Solution – Business Central

Now more than ever, leaders in small to midsized businesses need to embrace digitalization, and quickly. Expectations have changed. The customer experience has changed. Business as we know it has changed, and you need systems that allow for your small to midsized business to adapt with the evolving landscape.

Take a guided tour to see how Dynamics 365 Business Central helps you:

  • Adapt faster using flexible deployment options and innovative solutions that allow you to migrate to the cloud with confidence.
  • Work smarter with connectivity between Office 365, Teams, and your business systems to improve productivity across the board.

Perform better through increased business visibility and knowledge-sharing with anytime, anywhere access.

A New Microsoft Dynamics 365 Product is available now: Power BI Premium Per User

Microsoft has introduced the first per-user Power BI Premium offers. Power BI Premium is currently sold only in a capacity construct.

Power BI Premium Per User provides access to enterprise business intelligence (BI) and analytics capabilities. Its flexible individual seat licensing caters to small and medium-sized businesses.


Power BI Premium Per User allows organizations to license Premium features on a per-user basis.

Premium Per User (PPU) includes all Power BI Pro license capabilities, and also adds features such as paginated reports, AI, and other capabilities that are only available to Premium subscribers.

With a PPU license, you do not need a separate Power BI Pro license, as all Pro license capabilities are included in PPU.

You can get a trial version of Premium Per User (PPU) through Microsoft 365, as long as your organization has not restricted PPU licenses. Trials are enabled through the portal, similar to how Power BI Pro licenses are initiated.


The following table describes the Premium Per User (PPU) features against a Premium capacity:

Dynamics 365 | Cloud and edge scale units for manufacturing and warehouse management workloads

Cloud and edge scale units enable distribution of shop floor and warehouse execution workloads among different environments. This functionality can help improve performance, prevent service interruptions, and maximize uptime. It’s provided by the following add-ins:

  • Cloud Scale Unit Add-in for Dynamics 365 Supply Chain Management

Companies that work with manufacturing and distribution must be able to run key business processes 24/7, without interruption and at scale. Cloud and edge scale units enable companies to run key mission-critical manufacturing and warehouse processes without interruption, even when faced with occasional network connectivity or latency issues.

Scale units and dedicated workloads

Scale units extend your central Supply Chain Management hub environment by adding dedicated processing capacity. Scale units can run in the cloud. Alternatively, they can run on the edge at your local facility premises. Scale units can temporarily be disconnected from the hub environment. When they are connected, scale units receive all the information that is required to run the dedicated processing for assigned workloads.

Dedicated manufacturing execution workload capabilities in a scale unit

For manufacturing execution, cloud and edge scale units deliver the following capabilities, even when the edge units aren’t connected to the cloud:

  • Machine operators and shop floor supervisors can access the operational production plan.
  • Machine operators can keep the plan up to date by running discrete and process manufacturing jobs.
  • The shop floor supervisor can adjust the operational plan.
  • Workers can access time and attendance for clock-in and clock-out on the edge, to ensure correct worker pay calculation.


Dedicated warehouse management workload capabilities in a scale unit

For warehouse management, cloud and edge scale units deliver the following capabilities, even when edge units aren’t connected to the cloud:

  • Processing of selected wave methods is enabled for sales orders and demand replenishment.
  • Warehouse workers can run sales and demand replenishment warehouse work by using the Warehouse Management mobile app.
  • Warehouse workers can inquire into on-hand inventory by using the Warehouse Management mobile app.
  • Warehouse workers can create and run inventory movements by using the Warehouse Management mobile app.
  • Warehouse workers can register purchase orders and do put away by using the Warehouse Management mobile app.

Dynamics 365 | Business Central | Country/ Regional Expansion

Business Central will be available starting July in the below countries:

  1. Lebanon
  2. Greece
  3. Turkey
  4. Algeria
  5. Egypt
  6. Malta
  7. Morocco
  8. Qatar
  9. Saudi Arabia
  10. Tunisia
  11. India
  12. Romania
  13. Bangladesh
  14. Kenya
  15. Sri Lanka
  16. Nigeria

Business value

There is a large demand for Dynamics 365 Business Central online. Microsoft is increasing the global availability to cover more countries and regions so that small and midsized businesses across the world can achieve more.


Feature details

Expansion to new countries regions is achieved through partner-led localization. Our partners create the relevant localization apps that are then published to AppSource. In combination with the built-in language offerings, Dynamics 365 Business Central is then available to serve customers in the new regions.


For more details >


Please contact your account manager or [email protected] for more info

Dynamics 365 Customer Service Insights End of Life

On February 1, 2021, the following products will be changed to end-of-life:

  • Dynamics 365 Customer Service Insights (including “Additional Cases”)
  • Dynamics 365 Virtual Agent for Customer Service

The “Customer Service Insights” standalone experience is moving into “Dynamics 365 Customer Service”, where customers can find the same capabilities deeply embedded in the customer service experiences.

What is customer service insights?

Dynamics 365 Customer Service Insights helps both agents and customer service managers make better decisions and proactively improve customer satisfaction by using artificial intelligence (AI) and analytics capabilities for Customer Service and Omnichannel. You can empower your teams with insights into customer satisfaction–boosting analytics and AI-powered features to spend less time searching and more time engaging with customers.

As an agent, you can leverage real-time similar cases and knowledge article suggestions that are customized for the current context. The AI-driven technology empowers agents to help solve customer issues more quickly, improving resolution rates and customer satisfaction.

These capabilities are deeply embedded into the core agent and manager experiences in Customer Service and Omnichannel.