Microsoft Dynamics Professional Bundle

This campaign program is available from September 2020 till 25 June 2021.

Customer Segment

The Dynamics SMB promotion will only be available to the following types of customers:

Net new customer tenant

An existing customer tenant which does not have an active Dynamics 365 subscription

SMB customers in trading, services, and other industries that have a customer service department and sales department

Eligible Products & Offer ID’s

Dynamics 365 Sales Professional

Dynamics 365 Customer Service Professional

Offer GUID Product SKU Description Product SKU Part #
51f99b45-3f92-4ef0-9167-b04709a62106 Dynamics 365 Customer Service Professional DYN365_CUSTOMER_ SERVICE_PRO
a81010d7-7859-4f6b-9f29-2e79e2573904 Dynamics 365 Customer Service Professional for Faculty DYN365_CUSTOMER_ SERVICE_PRO
69998fb3-b858-476e-99ba-0d7ba65fe8fb Dynamics 365 Customer Service Professional for Students DYN365_CUSTOMER_ SERVICE_PRO
f28514f0-6516-4ef9-8222-1c605a05d245 Dynamics 365 Sales Professional D365_SALES_PRO
45cf3a0b-260f-45d9-ae91-b82217e03612 Dynamics 365 Sales Professional for Faculty D365_SALES_PRO
a22ef7a9-f2f6-48f0-9060-6463852f9edf Dynamics 365 Sales Professional for Government D365_SALES_PRO_GOV
8bc28c55-52ea-474a-b732-968a1d6056c8 Dynamics 365 Sales Professional for Students D365_SALES_PRO

Terms and Conditions of the Promo

  • Orders can be placed on a monthly basis
  • Promo is valid for orders placed before 25th of June 2021
  • For monthly orders; prices will be maintained for 12 consecutive months
  • Regions eligible: Gulf and MCC and Egypt
  • Qualifying customers will receive a 100% discount in the first 4 months with a minimum 1-year commitment for Dynamics 365 Sales Professional or Dynamics 365 Customer Service Professional:
    • Customers must be purchasing a net new Dynamics 365 Sales Professional or Dynamics 365 Customer Service Professional customer tenant.
    • An existing customer with an inactive or recently canceled (within the last 30 days) subscription may also qualify.


  • Will the new customer eligibility be enforced?
    Yes, the Dynamics SMB promotion will be technically enforced
  • Is there a minimum purchase requirement?
    There is no minimum user purchase requirement
  • How many licenses can be purchased at the promotion discount?
    There is no maximum of licenses that may be purchased. Customers may purchase as many licenses as they need.
  • What if I don’t start the promotion when it first becomes available?
    New customers may take advantage of the Dynamics SMB promotion at any time between September 3, 2020 and June 25, 2021. Customers subscriptions must begin before June 25, 2021
  • What happens to the monthly subscription price of Dynamics 365 Sales Professional and/or Dynamics 365 Customer Service Professional licenses when the promotion ends?
    Microsoft will honor the September 2020 catalog prices of the licenses for the duration of the annual subscription commitment. This means if a customer starts the promotion on September 1, 2020, their price for months 5 to 12 will be the September 2020 license monthly price
  • When does the 4-month Dynamics SMB promotion pricing end?
    The promotion pricing expires 4 months from the subscription start date not 4 months from the CSP billing date. For example, a new customer who takes advantage of this promotion and purchases their license September 15, 2020 begins their subscription September 15. The promotion price will be honored September 15, 2020 through January 15, 2021.
  • How should partners use these promotions?
    Partners can include these promotions in current customer acquisition motions to enable new customers in need of digital selling or remote selling scenarios to sign up with a partner. Throughout the promotion partners have opportunity to showcase the value of Dynamics 365 Sales Professional and/or Dynamics Customer Service Professional to new customers.
  • How do partners transact these promotion offers?
    CSP partners can transact the Dynamics SMB promotion offers through BPS Market Place on behalf of the customer effective September 1, 2020.
  • Can partners still sell the regularly priced offers without promotions to qualifying customers?
    Partners who do not wish to offer promotional pricing to otherwise qualifying customers may choose to cancel the promotion applied to the subscription and rebuy the subscription on the same day to void the promotion. Partners can always sell the regularly priced offers to non-qualifying customers.
  • Does the promotion apply if my customer wants to cancel existing Microsoft Dynamics 365 Sales Professional or Dynamics 365 Customer Service Professional subscriptions?
    Based on the new customer definition, the promotion will not be applied because the customer has an active Dynamics 365 Sales Professional and/or Dynamics 365 Customer Service Professional or cancelled one within 30 days.
  • What if my customer does not align to one of the eligible customer types?
    Your customer may be eligible for the current products without the Dynamics SMB promotion or another offer. Please refer to additional details and the full list of Teams trials and offers.

Dual Use Rights

With so many changes impacting Microsoft’s flagship on-premise products and the online advanced Microsoft 365 equivalents, we’re seeing regular announcements from Microsoft regarding use right changes. One example is the update to Microsoft 365 dual use rights.

What are Dual Use Rights?

Dual Use Rights allows customers the option to deploy the server software either in Microsoft’s cloud or in a private on-premises or partner-hosted cloud. In some cases, customers may want to deploy both types of instances simultaneously. This might be done to help with migrating a Dynamics 365 on-premises deployment to Dynamics 365, running private Dev/Test deployments in Microsoft Azure. With Dual Use Rights, Dynamics 365 users licensed with the required User SL (Subscription License) do not need to acquire CALs (Client Access License) to access Server instances.

Do I need to purchase a Dynamics AX, Dynamics CRM, or Dynamics 365 server separately to make use of Dual Use Rights?

Users or devices licensed with Dynamics 365 SLs have use rights equivalent to a CAL for the purpose of accessing equivalent on-premises functionality. With Dynamics 365 the server license is included with the SLs. For Finance, Supply Chain Management, Retail, and Talent applications, this is the Dynamics 365 for Operations Server and for the Customer Engagement applications this is the Dynamics 365 (On-premises) Server.  Customers may use downgrade rights to deploy an earlier version of a server, however, downgrade rights are limited to Dynamics AX 2012 R3 Server for Dynamics 365 for Operations on-premises Server, and Dynamics CRM 2016 for Dynamics 365 (On-Premises) Server. Licenses for all supporting servers (e.g., Windows Server and CAL(s)) must be obtained separately.

Users or devices licensed with the following SLs may access the on-premises Dynamics 365 Server software provided via dual use rights:

  • Sales Enterprise
  • Customer Service Enterprise
  • Team Members

Users or devices licensed with the following SLs may only access the on-premises Dynamics 365 for Operations Server software provided via dual use rights:

  • Finance
  • Supply Chain Management
  • Retail
  • Operations – Device
  • Team Members

On-premises dual use rights only apply for the specific Dynamics for Operations applications for which the user has a cloud SL. For example, a user licensed for Finance may only use the Dynamics 365 on-premises security roles associated with the Finance USL. Dual Use Rights included with Dynamics 365 SLs are non-perpetual and will expire when the cloud subscription expires.


Dual Use Rights Mapping:

However, please note the following limitations:

  • Dual Use Rights give the right to access Microsoft Dynamics 365 (On-Premises) Server licenses for users that are licensed with a Dynamics 365 USL (online).
  • Microsoft Dynamics 365 (On-Premises) CALs have no reciprocal rights to access functionality provided exclusively to Microsoft Dynamics 365 USLs (online):
    • Office 365 Teams integration.
    • Ability to have pivot table based on the quick data analysis
    • Portals and data visualization
    • Microsoft power platform
    • Sales:
      • Relationship Analysis
      • LinkedIn Integration
      • Predictive Scoring
      • Playbooks
      • Forecasting
    • Customer Service:
      • Channel Integration
      • Omni-channel engagement hub
      • Live Chat
      • Suggest similar cases
      • Customer Service Insights