Microsoft SPLA | Changes to the 2017 Partner Pricelist

Microsoft will not be announcing any price changes in January 2017 for SPLA licenses. However, Microsoft Dynamics® 365 released in SPLA on February 1, 2016, will replace the current Dynamics CRM SKUs. Microsoft Dynamics 365 is the next generation of intelligent business applications that enable organizations to grow, evolve, and transform. These applications provide CRM capabilities to help engage customers, empower employees, and reinvent products and business models. Microsoft Dynamics 365 helps customers to accelerate their digital transformation to meet the changing needs of their customers and capture the new business opportunities of tomorrow.


  • Dynamics 365 will include Sales, Customer Services and Team Members SALs.
  • The new SKUs/SALs will appear on the February 1, 2017 SPLA price list and the February SPUR
  • Microsoft Dynamics® 365 released in SPLA on February 1, 2016, will replace the current Dynamics CRM SKUs

The following SKUs will be removed from SPLA in February 2017:

Part Number Description
QHH-00028 DynCRMSrvcPrvdr ALNG LicSAPk MVL SAL
QHH-00089 DynCRMSrvcPrvdr ALNG LicSAPk MVL SAL Bsc
QHH-00090 DynCRMSrvcPrvdr ALNG LicSAPk MVL SAL Essntls

The following SKUs will be added in SPLA in February 2017:

Part Number Description
EMJ-00429 Dyn365ForTeamMembers ALNG LicSAPk MVL SAL
EMT-00565 Dyn365ForCustmrSrvc ALNG LicSAPk MVL SAL
ENJ-00705 Dyn365ForSales ALNG LicSAPk MVL SAL

The following table includes the mapping of the old Dynamics Sku’s (AX & CRM) to the new Dynamics 365 Sku’s:

Existing User License New User License
Pro User SAL Sales User SAL
Pro User SAL Customer Service User SAL
Basic User SAL Sales User SAL
Basic User SAL Customer Service User SAL
Essential User SAL Team Members User SAL

Benefits of Hybrid Hosting

Hybrid cloud is a term that describes when an organization uses the services of a public cloud provider which can be usually Microsoft Azure, IBM BlueMix… in addition to its private cloud. By having parallel cloud networks accessible through the same architecture, businesses have the ability to utilize the benefits of both, including faster data transfer and increased privacy.

Hybrid networks generally offer more flexibility, scalability and security over other types of hosting, whilst also being able to perform in ways that cloud and traditional hosting can’t.

Some major hybrid cloud advantages include:

  • Increased data speeds – hybrid networks can be configured to push essential data through private servers instead of public ones, greatly improving load times and data transfer speeds.
  • Improved security – Sensitive data can be secured on private servers with many layers of encryption that can only be accessed in house, whilst non-sensitive and publicly-accessible data and applications can be accessed through a public server.
  • Decreased spending – Utilizing the public cloud for applications that don’t require security is likely to be more economical in the long run.
  • Better cost visibility – Leveraging the power of a public cloud will showcase the exact amount of expenditures your are incurring making it easier to estimate your total cost and therefore estimating the right margin that is more likely to generate profit.
  • Lowering downtime risk – Most of the time, having both private and public cloud at your disposal means your end customers don’t have to worry about downtime.
  • Improving local network operations – Hybrid hosting also allows you the added advantage of being able to shift resource heavy processes through a separate private or public cloud network, greatly improving local network operations.

DoubleTake | 5 Reasons for Service Providers to consider DRaaS

Service providers have the ability to provide their end customers today with a complete Disaster Recovery as a Service solution using Double Take Cloud Protection and Recovery provides which provides low-risk, near-zero downtime DR-as-a-Service (DRaaS) for organizations of all sizes. Its usage-based pricing and compliance with SLAs and RPO/RTO guidelines make it just the solution the market needs today. Here are 5 advantages for the DRaaS every End Customer should think of when considering a DR solution:

1. Reduced Disaster Recovery Costs

if you currently have a disaster recovery site in place, you are already familiar with the high costs associated with such an infrastructure. Beyond the unavoidable investments in replication software and the required software licenses for servers, storage and security, there are a number of significant additional costs involved. Most of these additional costs are effectively eliminated by using DRaaS through a service provider:

  • Owning your own building or leasing space for your secondary datacenter
  • Alternatively, leasing a cabinet or cage at a datacenter provider
  • Monthly costs associated with power, cooling and Internet bandwidth at the secondary site
  • Purchase or lease of servers, storage and network equipment at the secondary site
  • Travel to and from datacenters or on-site staff at the secondary datacenter

2. Reduced Complexity

Building and maintaining a secondary DR site can be both costly and complex. If all of that infrastructure could be eliminated then the administration, upgrade requirements, maintenance contracts and more could be eliminated as well.

3. Achieve Interoperability

So many DR solutions are based on replication/synchronization to/from only one specific hypervisor, or may be restricted to use with one model physical server. Some solutions are even application specific. In contrast, DRaaS solutions are available that are hardware, hypervisor and application independent, so you can protect servers across different hypervisors, replicate data between dissimilar storage systems, etc.

4. Save Time

By reducing complexity and simplifying the disaster recovery solution with a single provider, IT groups will save a tremendous amount of time as compared to managing their own disaster recovery site. Additionally, if you have yet to deploy your own DR site, you’ll be able to deploy DRaaS within hours or days (depending on your number of servers) as compared to the weeks or months it can take to deploy your own site.

5. Provide a Comprehensive DR Solution

In many cases companies who implement their own DR site have to do it in phases and only protect the most critical servers first (In many cases, never even being able to protect all servers). Because DRaaS is so much easier and more affordable, many companies are able to protect all of their servers (physical and virtual), providing a complete DR solution.

Microsoft | Licensing SharePoint Hosting in SPLA


As it is known in Microsoft SPLA, SharePoint Server Standard and Enterprise licenses are provided under the Subscriber Access License, which means that each end customer’s internal users who can directly or indirectly access the SharePoint Server would need a license. Service Provider will use the software in this case to provide internal users access to content, information, and applications. Therefore, use of SharePoint Server software to provide content, information, and applications that are limited to internal users must be licensed under SharePoint Server SALs.

SharePoint Hosting – Licensing Based on Processors Used

In contrast and in order to provide SharePoint Server as a Website or Hosted and therefore, allowing an unlimited number of external users to access it, in this case, the licensing scheme would shift from SAL to Processor License. Customer may use the software to provide External Users access to content, information, and applications. Customer may also use the software to provide internal users access to content, information, and applications so long as that same content and information and those same applications are also accessible by External Users.

To run Instances of the server software in the Physical OSE on a Server, you need a license for each physical processor that the Physical OSE uses.

To run Instances of the server software in the Physical OSE on a Server, you need a license for each physical processor that the Physical OSE uses. 

Scenario 1

SharePoint Hosting roles are deployed on 1 physical server with 2 physical processors. Therefore, in this case, SharePoint Hosting would require a total of 2 licenses equal to the number of physical processors.

To run Instances of the server software in Virtual OSEs on a Server, you need a license for each virtual processor that each of those Virtual OSEs uses. If a Virtual OSE uses a fraction of a virtual processor, the fraction counts as a full virtual processor.

Scenario 2

SharePoint Hosting roles are deployed on 1 Virtual Machine with 8 Virtual Cores. This Virtual Machine is created on a Physical Server with 2 physical processors and 4 Cores per Processor. In this case partner would need 8 (Virtual Cores) / 4 (Cores per Processor) = 2 licenses.

Microsoft | Windows Server and System Center Core Licensing Update


Windows Server 2016 & System Center 2016 will be available in SPLA in October.

Licensing Summary:

  • Per core license model replaces processor license model on October SPUR.
  • Each physical processor needs a minimum of 8 core licenses.
  • Both Windows Server Standard & Datacenter Editions provide support for unlimited Windows Server containers.
  • Windows Server Standard Edition requires all physical cores to be licensed in order to run 1 Windows Hyper-V container (or Virtual Machine).
  • Windows Server Datacenter Edition requires all physical cores to be licensed in order to run unlimited Windows Hyper-V containers (or Virtual Machines).

New Licensing SKU’s:

Part Number Item Name
9EM-00562 WinSvrSTDCore ALNG LicSAPk MVL 2Lic Core
9EA-00039 WinSvrDCCore ALNG LicSAPk MVL 2Lic Core
9EN-00494 SysCtrStdCore ALNG LicSAPk MVL 2Lic Core
9EP-00037 SysCtrDatactrCore ALNG LicSAPk MVL 2Lic
9GA-00006 CISSteStdCore ALNG LicSAPk MVL 2Lic Core
9GS-00495 CISSteDCCore ALNG LicSAPk MVL 2Lic CoreL

Licensing Scenarios:

  • Scenario 1: A physical server with 2 Physical Processors and 4 Cores would require in the new licensing method:

In case of Windows Server Standard:

Part Number Item Name Quantity
9EM-00562 WinSvrSTDCore ALNG LicSAPk MVL 2Lic Core 8


In case of Windows Server Datacenter:

Part Number Item Name Quantity
9EA-00039 WinSvrDCCore ALNG LicSAPk MVL 2Lic Core 8


  • Scenario 2: A physical server with 2 Physical Processors, 4 Cores and 2 Virtual Machines would require in the new licensing method:

In case of Windows Server Standard:

Part Number Item Name Quantity
9EM-00562 WinSvrSTDCore ALNG LicSAPk MVL 2Lic Core 16


In case of Windows Server Datacenter:

Part Number Item Name Quantity
9EA-00039 WinSvrDCCore ALNG LicSAPk MVL 2Lic Core 8
  • Scenario 3: A physical server with 2 Physical Processors and 16 Cores would require in the new licensing method:

In case of Windows Server Standard:

Part Number Item Name Quantity
9EM-00562 WinSvrSTDCore ALNG LicSAPk MVL 2Lic Core 16

In case of Windows Server Datacenter:

Part Number Item Name Quantity
9EA-00039 WinSvrDCCore ALNG LicSAPk MVL 2Lic Core 16

*The total licenses needed is divided by 2 since each reporting SKU covers 2 core licenses

Partners whose Microsoft SPLA Agreement is not yet expired, can still report the Windows Server Per Processor License until the expiry date of their Agreement.

Citrix | Optimize Multi-Tenant Hosted Apps and Desktops Delivery


Are you finding it difficult to scale your hosting business due to difficulty managing multiple XenApp and XenDesktop domains? Is it difficult to audit customer service assignments and perform business analyses? Is your go to market strategy and multi-customer management affected by the complexity in setting up multiple offerings?

If you are finding yourself in any of the above situations, we have some good news for you. The latest release of the Hosted App and Desktop Service (HAaD) in CloudPortal Services Manager will wipe these challenges off your plate.

What is the Hosted Apps and Desktops Service?

CloudPortal Services Manager Hosted Apps and Desktops Service enables Citrix Service Providers to deliver and manage multi-tenant hosted XenApp and XenDesktop services from a single management interface – reducing complexity and helping scale across multiple customers/tenants.

Get Optimized Multi-Tenant Hosted Apps and Desktops Delivery with Latest HAaD Service

With the latest HAad Service, adopt enhanced ways to grow your margins, strengthen your portfolio and drive customer satisfaction:

  • Deliver Hosted App and Desktop Services: Deliver hosted offerings at lower cost and with higher margins using a multi-tenant architecture and comprehensive control panel.
  • Easily Scale a Multi-Tenant Hosting Business: Quickly scale your business with simplified onboarding, powerful automation and design flexibility – all managed within a single platform.
  • Increase Technical Bench Productivity: Enable fast access and management of app and desktop services – 10x faster performance when managing service offerings.
  • Simplify and De-risk Upgrades: Gain peace of mind with a flexible multi-site architecture that reduces downtime and improves risk management during upgrades and delivery of services.

New Features Supported in the Updated HAaD Service

  • Here is how the latest HAaD service will empower you:

Easily Scale Multi-Tenant Environments and Maintain Version Flexibility

  • Multi-site Support: Scale your infrastructure independently while maintaining flexibility with multiple versions of XenApp and XenDesktop.
  • Upgrade via Migration: Independently manage multiple XenDesktop sites within a single platform – allowing a simple low risk upgrade and migration path.
    Multi-site management for hosted apps and desktops.

Co-existence of Multiple Versions: Version agility allowing the use of existing infrastructure and onboard new customers to latest version of XenApp and XenDesktop.

Streamline Service Delivery with Simplified Management

  • Simplified/Faster Onboarding: Quickly onboard new customers and applications with simplified app onboarding and bulk user provisioning.
  • Optimized Service Delivery and Usability: Identify and assign offerings as shared or private in a couple of click without the need for a complex naming convention.
  • Simplified Offering Management: Quickly understand offering assignment across all multi-tenant sites and Shared/Private modes from an intuitive management portal.

Deliver Multi-Tenant Offerings Faster with Improved Performance

  • 10X Faster Performance for Delivery of Offerings: Rapidly deliver offerings in a muti-tenant environment for “A” customer and “B” offerings across a set of “C” users.
  • Detailed Usage Insights: Gain detailed insights into service usage and customer assignments – helping decisions that enable faster delivery of services.
    Site deployment, usage and assignment.

Achieve continuous delivery of services

  • Robust Design and Architecture with Enhanced Support: Independently update various versions of XenDesktop, StoreFront and VDA versions by leveraging flexible architecture.
  • Risk Management: Manage upgrade risks by independently validating update and migration procedures thereby eliminating downtime.

TrendMicro | 7 Reasons to be a TrendMicro MSP


#1: Trend Micro is a Market Leader

Trend Micro is the market share leader in the worldwide SMB content security market*, and has been growing its lead over the nearest competitors. With 25+ years of continuous product innovation, 5,000 employees, including 1200 security experts and support engineers, and offices in 38 countries, Trend Micro is a global security software company that delivers proven security solutions to meet the ever-changing demands of your customers.

*For the past five years, more small businesses worldwide have trusted Trend Micro for our complete content security than any other provider. (Canalys – 2015 )

#2: Trend Micro helps you increase profits

We know key pain points for MSPs are fixed fees and slim margins. With Trend Micro cloud-based security services, you can increase recurring revenues, annuity streams, and cash flows. Also, you can increase your average deal size with the opportunity to cross-sell or up-sell to existing clients other Trend Micro solutions such as Hosted Email Security. And with no up-front investment in unnecessary product licenses coupled with flexible usage-based pricing that automatically aligns with your business model, Trend Micro can help improve the profitability of your business.

#3: Trend Micro helps you increase productivity

Trend Micro knows that another issue for MSPs is productivity. With our cloud-based security solutions, you will be able to centrally manage accounts and automate monthly usage, streamline usage data and billing with RMM/PSA integrations, and eliminate time consuming-renewal tracking and administration. And with automated transaction processes for billing and provisioning licenses, this can free up your staff to focus on other business activities.

#4: Trend Micro helps you grow your business

Trend Micro has a monthly pay-as-you-go billing option. This gives you the flexibility you need when you’re trying to build your business. We are also the only vendor that provides MSP partners with specific tools like the License Management Platform and Worry-Free™ Remote Manager. Our success depends on your success.

#5: Trend Micro is 100% channel friendly

Trend Micro has been a trustworthy partner for over 25 years, known for being “100% channel friendly.” We are committed to MSPs and developing long-term, stable, mutually beneficially, partnerships. We don’t sell direct so we never compete with you. Our channel vision is to empower you with the personal attention, tools, and resources you need to initiate, grow, and sustain a profitable Trend Micro practice. With partners, we will continue to grow Trend Micro sales, increase market penetration, and deliver superior customer service and support to our mutual customers.

#6: Trend Micro is focused on Internet security

Unlike other companies that diversify or narrowly specialize, Trend Micro is the world’s largest independent security vendors and maintains a strict focus on Internet content security and threat management.

#7: Trend Micro lets you focus on your business

Our MSP solutions assist you by automating processes so you can focus on running your business and increasing your value to your customers. With a Trend Micro hosted security solution, you get centralized management that will help you lower costs, increase your productivity and profit, and, ultimately, grow your business.

Acronis | Backup Cloud Update

Acronis®, a leading provider of hybrid cloud data protection, today at HostingCon announced its latest update of Acronis Backup Cloud, a cutting-edge backup-as-a-service (BaaS) solution for service providers, hosters, and cloud resellers that provides complete data protection for small and medium-sized businesses (SMBs).  Today’s SMBs have been left exposed to data loss and malicious attacks due to inadequate solutions that do not protect the full spectrum of servers and user endpoints, including mobile devices, and Cloud services and applications, such as Microsoft Azure and Office 365. Acronis enables service providers to rapidly address these new and critical SMB data protection needs with the latest release of Acronis Backup Cloud – its easiest, fastest, most complete cloud backup solution ever.

Acronis Backup Cloud provides service providers, hosters and cloud resellers with a turn-key backup as a service solution that is so easy to use, they can be up and running within minutes. Acronis Backup Cloud protects all servers, workstations and mobile devices, and extends to cloud services and applications to provide complete protection.

Acronis Backup Cloud easily plugs into the most common platforms in use by service providers and hosters today, including Linux, Virtuozzo, Azure, Docker, Open-Xchange, XEN Server, and KVM. The solution also backs up data and workloads across the full range of customer environments, including Microsoft, Amazon EC2, Windows and Office365, Linux, Mac, VMware, Hyper-V, RHEV, XEN, Oracle VM, Exchange, SQL Server, SharePoint, Active Directory, iOS, and Android.

Acronis Backup Cloud also integrates with the most popular cloud management solutions to automate customer billing, monitoring, and provisioning. This includes Odin Service Automation®, WHMCS®, HostBill®, APS Standard, LabTech, Windows Azure Pack, and Flexiant® Cloud Orchestrator.

Service providers can use a use a single powerful dashboard to deploy the software, manage customers, and monitor backups, all while supporting clients’ distributed business environments with multiple IT tiers and administration controls for users and groups.

Within hours, service providers can also deploy secure, private cloud destinations with their own storage or third-party cloud storage, and now with Acronis Software Defined Storage using commodity hardware. The new Acronis Storage option substantially lowers scale-out storage costs while overcoming the capex challenges related to traditional high-end storage offerings.

Why Now’s the Time to Move to Acronis Backup Cloud

  • Powerful Cloud Automation – Simplifies the sale of BaaS by combining proven Acronis backup technology with a scalable hybrid cloud architecture that integrates with the most popular cloud management tools.
  • True Multi-Tier Solution – Offers a multi-tier solution that enables cloud resellers to provide varying levels of capabilities to their customers from a single data protection platform.
  • Flexible Storage – Provides flexible storage options for customer backups, including local, on-premises, service-provider hosted, Acronis-hosted, and 3rd-party hosted, including Microsoft Azure, Amazon S3, and IBM SoftLayer.
  • Powerful Multi-Tenancy – Reduces costs and overhead by consolidating customer views and administration into one, easy-to-use, unified management console, available anywhere.
  • Unmatched Control Over Services – Allows service providers to offer a unique blend of customer self-service and white glove management to fit the needs of their customers.

DoubleTake | Lower the workload risk of your customers

cloud-disaster-recoveryWhen it comes to cloud services, every survey on the subject reports that cloud adoption is growing and will keep growing. The majority of organizations already have breakout budgets for cloud, and even those are expected to grow. The few organizations that haven’t adopted cloud yet? Experts say just wait, they will.

Obviously, the cloud is great for business. Cost savings, better performance and simplified operations… what’s not to like? The data loss and downtime that traditionally come with migrations and the risk that comes with having all customer’s eggs in one virtual basket. In order truly make cloud services an asset and not a liability, Partners will have to protect customer’s virtual workloads running in the cloud. Otherwise, customers are at extreme risk for losing time, money and data in an outage or emergency. What’s more, if customers are backing up virtual and Cloud servers to physical servers, they have then failed to remove the risks inherent to physical servers.

Whether customers have already adopted cloud and virtual servers, or they are planning to in the near future, they should keep in mind that in order to have a solid business continuity plan, partners will have to provide them with an HA/DR solution that is created specifically for Cloud and virtual servers. Double Take software replicates workloads in real time and are hardware, software, platform, OS and storage agnostic. Plus, it’s affordable and easy to use. Double Take software moves workloads on virtual and Cloud servers to and from any combination of physical, virtual or Cloud servers in real time. That means customers can have any infrastructure they want, now or in the future, and they will still have a reliable means of keeping customer’s business running no matter what.

Cloud and virtual technology is a great investment, but don’t risk customer’s ROI by overlooking purpose-built HA/DR software, or by overestimating the old technology you already have. Real-time replication software protects everything on customer’s servers – up to the second – so all of customer’s IT investments and assets are always safe.

SpamExperts | What’s new in SpamExperts software?


What’s new in SpamExperts software, Frontend/GUI, and Plugins & Integration, and its updates for Q2 2016?

Archive Indexing Upgrades

The SpamExperts email archiving product allows searching within not just the text content in emails, but also the message headers, text found in images attached to messages, and text in PDF and Microsoft Word attachments. Via the Control Panel, clients can now disable and re-enable indexing of each type of content via the archive “Settings” page for each domain.

Custom Cluster Configuration

SpamExperts have implemented new capabilities in the way SpamExperts support server roles within the cluster. It can now allow the use of multiple logging servers or quarantine servers when needed. This is especially useful on large clusters that use multiple servers for a single role to help with the logging and quarantining tasks.


As of June, SpamExperts have added the possibility to use SSO against an LDAP server. Basically, what this entails is that email users can log in to the web interface using their credentials in the company’s own internal system, by authenticating against an LDAP server.

UI Improvements

  • Upgraded Attachment Restrictions Page

The “Attachment Restrictions” page has received a few new features that will improve the user experience, such as the option to block potentially unwanted attachments and those messages that contain many defects. To better convey the functionality of the “Block dangerous attachments” option, SpamExperts renamed it to “Block attachments that contain hidden executables”. Furthermore, SpamExperts reorganised the “Blocked Extensions” section, so that it’s easier to work with.

  • Locking Senders from the Control Panel

SpamExperts clients can now immediately lock the problematic user directly from the web interface so that they aren’t able to do any more damage while they contact them to resolve the problem.

New/Updated Features

  • Verify Domain Ownership

SpamExperts have created a new method to verify ownership of a domain without implying that the control panel give access to all domain level users. For incoming filter, it’s pretty straightforward, but for outgoing, things got a little bit trickier. The new method simply lets a user (at domain level or higher) demonstrate that he/she controls the DNS for a domain, by adding a simple CNAME record. This functionality is found on the dashboard in the “Domains” section, under “Domain ownership”. In later updates, SpamExperts will be making use of this functionality to provide secure and private access to the outgoing filter users’ mail at levels lower than super-user.

  • Select Archived Message Download

There’s a new feature available for users to easily download a range of messages that match whatever search criteria they choose. The download will happen in the browser, and users will be delivered a .zip archive that contains the message in the standard RFC 5322 format. It’s the most convenient method of retrieving specific messages quickly, rather than using the more complex export functionality to get the bulk of messages, all at once.

  • Exposed Statistics Page at the Admin Level

The “Manage Admins” page in the web interface has been updated to show admins and their sub-admins. A super-admin will be able to see a list of all admins and their related sub-admins in the cluster.