Frequently Asked Questions

How does pricing work for SPLA?
Licensing for SPLA remains the same month-to-month. Any price changes for SPLA will occur in January except for changes due to foreign exchange rates.
Agreement Terms | Microsoft SPLA
What is the Microsoft Cloud Solution Provider program?
End-Customers are demanding that more and more of their IT solutions be deployed in the cloud. Industry analysts agree this trend will not only continue, but accelerate in the future. This represents an incredible opportunity for Microsoft partners to build your business on top of our “cloud first, mobile first” vision. The Microsoft Cloud Solution Provider (CSP) program enables partners to directly manage the entire lifecycle for their Microsoft cloud customers including billing and support. Partners in this program use dedicated in-product tools to directly provision, manage, and support their customer subscriptions. Partners can easily package their own tools, products and services, and combine them into one monthly or annual customer bill.
| Microsoft CSP
What does it mean to have Microsoft Azure as part of the Cloud Solutions Provider (CSP) program?
Microsoft Azure is an open and flexible cloud platform that enables partners to rapidly build, deploy, and manage secure applications at scale on premises, in the cloud, or both. Bringing Azure to CSP enables partners to capitalize on this Azure opportunity with the capabilities of CSP, where partners own the end-to-end customer lifecycle with direct provisioning, billing, and support of Microsoft’s cloud services. In essence, partners are now able to transact the license along with their services to customers.
| Microsoft CSP
What are the EMS SKUs?
  • Microsoft Intune
  • Azure Rights Management Service
  • New additional SKUs
  • Azure Active Directory Premium (AADP)
  • Azure Active Directory Basic (AADB)
  • Enterprise mobility suite (RMS, Intune, AADP)

| Microsoft CSP
What is the difference between SPLA and other Microsoft Volume Licensing programs?
Microsoft Volume Licensing programs offer several licensing options for end-customers to acquire Microsoft software licenses for internal use. Hosting service providers who want to offer software services to their customers (or managed services) and who will include software licenses as part of their service offering should use SPLA. Microsoft SPLA is the only Microsoft Volume Licensing program that allows Microsoft products to be used for commercial hosting.
Licensing | Microsoft SPLA
How are customer marketing services, communications and other notifications handled?
What goes to the partner and what is communicated directly to customers? Partners own the billing relationship with the customer and are responsible for communicating to their customers on their subscription, transaction, and status. Microsoft sends direct communications to customers as it relates to operating the service, such as providing important service incident information or how to get the most out of the capabilities provided by the service. In-product communications/notifications, such as in Message Center and service health information, will continue to appear within the customer’s own Microsoft Office 365 admin center.
| Microsoft CSP
What can I do with EMS?
Extend corporate user identities to a variety of mobile devices and apps
  •  Accommodate users in different locations and on different devices, while maintaining corporate identity control
  • Manage multiple device types running multiple operating systems
  • Manage all user devices and the applications they can use in a simple, cost-effective cloud solution.
  • Ensure robust data protection
  • Protect valuable data, regardless with whom it is shared

| Microsoft CSP
Do I need a Distributor to sign up for SPLA?
SPLA Reseller/Distributor (currently called CSR) facilitate SPLA Agreements, monthly reporting, and many other operational functions, and help you in your go to market. Your cloud distributor BPS is at your disposal :) in all the middle east and north Africa to onboard you  in this must-have service provider program http://bpsme.com/partners/ .
Onboarding | Microsoft SPLA
How does Microsoft’s data privacy policy work? Do my customers have the same privacy policy in this program as in Open, EA, Advisor, and MSPA?
Customers have the same data privacy protections regardless of how they purchase the service (e.g. if that be via Open, EA, or direct from Microsoft). All customers fall under the same privacy policy as outlined below. This means that customers own their data, can control their data, and their data is not used for advertising. Customers also need to understand the value and impact of their partner’s roles as global administrator for their service. For a deeper explanation about how Microsoft protects the privacy of customer data, visit the Microsoft Office 365 Trust Center
| Microsoft CSP
What is EMS?
The Enterprise Mobility Suite (EMS) is the comprehensive cloud solution to address your consumerization of IT, BYOD, and SaaS challenges. The suite is the most cost effective way to acquire all of the included cloud services: • Hybrid identity enabled by Azure Active Directory Premium • Mobile device management enabled by Microsoft Intune • Data protection enabled by Azure Rights Management service
| Microsoft CSP
How do I know I am eligible for SPLA?
To be eligible for SPLA, you should be enrolled in the Microsoft Partner Network.
Onboarding | Microsoft SPLA