Forrester’s analysis of five current Microsoft customers found that Dynamics 365 Business
Central enabled these organizations to bolster operational efficiency, avoid costs, and
comfortably scale their deployments with growth while benefitting from the flexibility inherent
in the cloud. An analysis based on a $15-million, 250-employee composite organization
modeled after the five interviewees demonstrates benefits of $466K over three years versus
costs of $178K, adding up to a net present value (NPV) of $288K and an ROI of 162%.
