What is the Lifecycle for Dynamics AX 2009, AX 2012, and AX 2012 R2?
Dynamics AX 2009, AX 2012, and AX 2012 R2 are governed by the Fixed Lifecycle Policy.
Please note that the end of Extended Support* for Dynamics AX 2009 (Service Pack 1)/2012/2012 R2 is delayed from October 12, 2021 to April 12, 2022.
No customer action is required for this extension.
After the end of Extended Support, support will end and customers will be unable to log a support ticket, even with a support plan.
*Technical support is not included in Extended Support. However, customers can use an active support contract such as Software Assurance, Dynamics Advantage Plan, or Unified Support for relevant on-premises product(s) to get technical support during the Extended Support phase.