BPS provides you with the best multi-vendor SLA that can support all hosted environments and solutions that any partner needs. Our response is immediate and the escalations happen through a fast and simple route that will keep the partners updated on the status of their cases.
Our SLA covers 8×7 which can be upgraded to a 24×7 hour support packages, all provided to you through a certified team that can communicate in Arabic, English & French depending on partner team needs.
Our SLA differentiates itself with customized terms that fit your requirements including
Providing access to product experts & escalation supplier support when needed
Valuable recommendations in line with best practices that show potential technical issues and suggest solutions
Consultative review of your existing IT infrastructure, documenting it and defining the future of how technology can support your sales cycle
Providing strategic & product roadmaps / updates
Identifying product upgrades, patched and new releases
Conducting quarterly site visits, reviews that summarize support issue trends and identify improvement opportunities
24/7/365 technical support
Enjoy 24/7/365 technical support and pre/post-sale service-provider support as you earn lucrative margins and expand your customer base
Benefit from the expertise of our team who can advise any service provider who want to license and host their software products and guide them all along the way