BPS provides you with the best multi-vendor SLA that can supports all hosted environments and solutions that any partner needs. Our response is immediate and the escalations happen through a fast and simple route that will keep the partners updated on the status of their cases.
Our SLA covers 8×7 which can be upgraded to a 24×7 hour support packages, all provided to you through a certified team that can communicate in Arabic, English & French depending on partner team needs.
Our SLA differentiates itself with customized terms that fit your requirements including:
- Providing access to product experts & escalation supplier support when needed.
- Valuable recommendations in line with best practices that show potential technical issues and suggest solutions
- Consultative review of your existing IT infrastructure, documenting it and defining the future of how technology can support your sales cycle.
- Providing strategic & product roadmaps / updates.
- Identifying product upgrades, patched and new releases.
- Conducting quarterly site visits, reviews that summarize support issue trends and identify improvement opportunities.
Why BPS ME?
BPS has got your back:
- Enjoy 24/7/365 technical support and pre/post-sale service-provider support as you earn lucrative margins and expand your customer base.
- Benefit from the expertise of our team who can advise any service provider who want to license and host their software products and guide them all along the way.