Microsoft Forms Pro is now Microsoft Dynamics 365 Customer Voice

Customer Voice offers a comprehensive means to capture, analyze, and act on customer insights. Easily integrate Customer Voice into your everyday applications or workflow using the built-in integration. Capture feedback instantly with ready-to-use templates, and respond quickly using real-time update and text analytics.

Dynamics 365 Customer Voice is an enterprise feedback management solution that empowers everyone in the organization to develop enterprise-grade surveys to collect timely feedback from the customers and employees. With point-and-click simplicity and AI-assisted features everyone has the tools to create, send, and analyze custom surveys that integrate directly into the workflows and the organization’s business system.

Customer Voice License:

Dynamics 365 Project Operations

A new Application is currently available starting October 1, 2020.

Dynamics 365 Project Operations connects sales, resourcing, project management and finance teams with a single application to win more deals, accelerate project delivery and maximize profitability.

The Project Operation New License offer:

  • The Base License Cost:
    • 120 USD Per User Per Month
  • The Attach License Cost:
    • 30 USD Per User Per Month
  • Purchase Requirement:
    • 20 User Minimum
  • Entitlements per Tenant:
    • Database Capacity
    • Log Capacity
    • File Capacity

Upgrade to Dynamics 365

As of October 2021, Microsoft will no longer support  Dynamics AX 2012 R3. This would be a good time for AX users to start searching for a new ERP solution.

Microsoft Dynamics 365 Finance & Supply Chain Management is what you’re looking for. In fact, Dynamics 365 will be your best upgrade.

Dynamics AX users who have a current Microsoft Dynamics annual enhancement plan can receive a 40% discount on the Dynamics 365 cloud subscription.


Advantages of the Microsoft Cloud

When you move from on-premise Dynamics AX to the Microsoft Cloud, you’ll not only be upgrading; you’ll be updating. Upgrades to Dynamics were a regular source of additional expenses and business disruption, especially if you had customization and integrations.

With Dynamics 365 Finance & Supply Chain Management on the Microsoft Cloud, you don’t upgrade – you update. The updates are automatic, performed in the background, immediately available, and accommodate your customization and integrations.

  • Seamless remote connectivity
    When you move from on-premise Dynamics AX to the Microsoft Cloud, you’ll not only be upgrading; you’ll be updating. Upgrades to Dynamics were a regular source of additional expenses and business disruption, especially if you had customization and integrations.
    With Dynamics 365 Finance & Supply Chain Management on the Microsoft Cloud, you don’t upgrade – you update. The updates are automatic, performed in the background, immediately available, and accommodate your customization and integrations.
  • Built-in disaster recovery
    Locating your information and processes in Microsoft’s secure Cloud not only gives you high-performance remote access to all your ERP data and processes, but it also guarantees built-in disaster recovery for your organization.
    You’ll be able to be up and running even if you can’t get to the office, and your information will be secure from both physical disasters and cyber-attacks.
  • Easier integrations
    Dynamics 365 Finance & Supply Chain Management is built on a Common Data Service, which connects, ERP, Power Platform (including Power BI) and all the other Microsoft business productivity tools such as Microsoft 365. That enables all of those programs to work together seamlessly.
    Send and receive data, build workflows, automate processes, and create custom functionality. Your teams will be connected using processes with which they are familiar.
  • Lower IT costs
    A cloud-based solution eliminates the expense of owning and maintain on-premises hardware.
  • Enhanced performance
    The Microsoft Cloud guarantees high performance and ongoing improvements. You will never again have the expense of upgrading servers, buying extra data storage, and paying for external hosting. All that will be covered as part of your Dynamics 365 subscription.
  • Stronger Security
    Microsoft’s cloud platform has unparalleled security to safeguard your data. And Dynamics 365 Finance & Supply Chain Management has built-in, role-based security features such as Segregation of Duties (SODs).  You can count on Dynamics 365 Finance & Supply Chain Management to support your compliance efforts and meet all your security requirements.
  • Innovations such as AI, virtual agents, connected field service, and more
    Advanced tools such as machine learning, artificial intelligence, virtual agents, and connected field service were once out of reach for your small or mid-sized company.
    Now with Dynamics 365 Finance & Supply Chain Management, you too can leverage the latest technology advancements to unlock new opportunities and gain a competitive edge.

Dynamics 365 Sales Premium

Microsoft released a new offering called Dynamics 365 Sales Premium

What is dynamics 365 sales premium?

With the new Microsoft release, you can benefit from the Dynamics 365 Sales Premium.
It’s a single user license for Dynamics 365 Sales Enterprise and Dynamics 365 Sales Insights.

What is dynamics 365 sales premium’s price?

Now you can profit from a saving of $10 over buying the applications separately.
As Dynamics 365 Sales Enterprise and Dynamics 365 Sales Insights are only at a price of $135 per user per month.

What is dynamics 365 sales insights?

This feature is intended to help sales managers or supervisors enhance their team’s performance.
It is not intended for use in making—and shouldn’t be used to make—decisions that affect the employment of an employee or group of employees, including compensation, rewards, senior i ty, or other rights or entitlement.

Sales insight helps organizations in the following four areas:
Guided selling: Guide sellers on their next course of action with timely and actionable insights.
Productivity intelligence: Free up sellers’ time by minimizing manual data entry with contextual, real – time suggest ions for updating existing records and creating new records, making sure your data is always up to date.
Connection insights: Build stronger relationships with customers and move relationships forward with AI -guided selling. Take preemptive steps to mitigate risks with a relationship health score.
Predictive models: Increase conversion and win rates by using AI to prioritize leads and opportunities with the highest likelihood to convert and buy.

Dynamics 365 Ecommerce

What is the New Evolution of Microsoft 365 Commerce Application?

New Customer Experience:

  • Product search supporting autosuggestion, paging, faceted filtering and sorting, removing stop words, smart sorting and search relevance
  • Customer accounts using native logins and order history lookup
  • Support for all major credit cards, PayPal, Apple Pay and Google Pa
  • Integrated with Microsoft Fraud Protection
  • Support for Adyen payment gateway out of the box and 3rd party payment gateway
  • Customers can ship to address, BOPIS, BORIS and create split orders and shipping to multiple addresses
  • Native loyalty programs, loyalty cards, card adjustments and card conflict resolution
  • Support for wish lists
  • Support for coupon codes and discounts
  • Native ratings and review service with content moderation, spam and fraud detection and voting
  • Adaptive responsive pages that scale for device and screen type
  • Mobile optimized responsive web storefront

Merchandizing Experience:

  • Product variants, kits and service items
  • Configurable product attributes
  • Category and assortment management
  • Multiple inventory valuation methods
  • Flexible pricing with date-effective prices, category-based prices, discounts (quantity, percentage, threshold and mixand-match discounts) and shipping- based promotions
  • Centralized, currency, exchange-rate, tax and price management
  • Native recommendation service using AI algorithms to deliver top, frequently bought together, people also bought and personalized product recommendations

 Online Channel Extensibility

  • Online SDK
    • The online SDK lets developers create and customize e-Commerce modules, data actions, and themes
  • Store starter kit
    • The SSK contains production-ready components, modules, data actions, and themes that work with preconfigured authoring templates and pages. A developer can use the online SDK to customize each module and theme as required.
  • Command-line interface tools
    • Command-line interface (CLI) tools are provided as part of the online SDK. These tools help you create new modules, data actions, and themes. There is also a CLI tool that you can use to package all the configurations for your site into a single configuration file. You can then upload this file to your production or test site by using Microsoft Dynamics Lifecycle Services (LCS).

What is Starter Kit ?

A collection of modules that can be used to build an e-Commerce website.

Modules have both user interface (UI) aspects and functional behavior aspects

  • Container module – acts as a host for other modules, controls the layout of the modules that are inside it
  • Marketing module – includes hero, feature, content placement, content rich block, video player, and carousel modules. All these can be used to showcase content, can be put on any page, driven by data from the content management system (CMS)
  • Header and footer modules – appear in the header and footer of all site pages, can be configured as required through properties
  • Search modules – Products can be discovered by using the search module in the header, refiner modules can be used to further filter results on search results and category pages
  • Product details page modules – use several modules to show product information. The buy box module – view products and add them to the cart, tech specs module – show the product details, ratings and reviews module – view and provide reviews
  • Buy online pick up in store module – integrated with Bing Maps, used to find nearby stores for products pick up
  • Purchase modules – include the cart module, checkout module (shipping address, delivery options, gift card, loyalty program, and credit card information), the order confirmation module (confirmation details)
  • Account management modules – sign-in to an existing account or create a new account. After creation, the order history and order details modules can be used to view recent orders details
  • Recommendations module – product placement module – supports algorithmic and editorial lists to be showcased on any page