Dynamics 365 | Cloud and edge scale units for manufacturing and warehouse management workloads

Cloud and edge scale units enable distribution of shop floor and warehouse execution workloads among different environments. This functionality can help improve performance, prevent service interruptions, and maximize uptime. It’s provided by the following add-ins:

  • Cloud Scale Unit Add-in for Dynamics 365 Supply Chain Management

Companies that work with manufacturing and distribution must be able to run key business processes 24/7, without interruption and at scale. Cloud and edge scale units enable companies to run key mission-critical manufacturing and warehouse processes without interruption, even when faced with occasional network connectivity or latency issues.

Scale units and dedicated workloads

Scale units extend your central Supply Chain Management hub environment by adding dedicated processing capacity. Scale units can run in the cloud. Alternatively, they can run on the edge at your local facility premises. Scale units can temporarily be disconnected from the hub environment. When they are connected, scale units receive all the information that is required to run the dedicated processing for assigned workloads.

Dedicated manufacturing execution workload capabilities in a scale unit

For manufacturing execution, cloud and edge scale units deliver the following capabilities, even when the edge units aren’t connected to the cloud:

  • Machine operators and shop floor supervisors can access the operational production plan.
  • Machine operators can keep the plan up to date by running discrete and process manufacturing jobs.
  • The shop floor supervisor can adjust the operational plan.
  • Workers can access time and attendance for clock-in and clock-out on the edge, to ensure correct worker pay calculation.


Dedicated warehouse management workload capabilities in a scale unit

For warehouse management, cloud and edge scale units deliver the following capabilities, even when edge units aren’t connected to the cloud:

  • Processing of selected wave methods is enabled for sales orders and demand replenishment.
  • Warehouse workers can run sales and demand replenishment warehouse work by using the Warehouse Management mobile app.
  • Warehouse workers can inquire into on-hand inventory by using the Warehouse Management mobile app.
  • Warehouse workers can create and run inventory movements by using the Warehouse Management mobile app.
  • Warehouse workers can register purchase orders and do put away by using the Warehouse Management mobile app.

Press Release | “Cloud Talks 2021” Webinar in Collaboration with Al-Iktissad Wal-Aamal

“BPS” in collaboration with “Al-Iktissad Wal-Aamal organized a webinar entitled “Cloud Talks 2021”, to discuss the services and applications offered by cloud computing providers in order to empower digital business transformation while preserving security, privacy and compliance with laws and regulations. Over 120 persons representing senior executives from 12 different countries participated in the webinar, which hosted experts from leading companies and technology providers from the MENA region.

The Digital Transformation Journey

Mahmoud Moussa -Senior Cloud Solution Architect for Data & AI, Microsoft – confirmed, during his participation in the webinar, that the “Azure IoT Edge” technology provided Microsoft allows the delivery of sensors from all the company’s departments and its use in order to connect to another backend related to the Internet of Things where the data is sent after being initially processed. He explained that cloud services seek to enable digital technology through several domains, most notably: The Internet of Things and Edge technology, advanced analytics, artificial and cognitive intelligence, graphic technique, Blockchain technology, digital workplace and 3D imaging.

For his part, the Sales Manager at Citrix, Abbas Ali-Ahmad pointed out that success will go to the organizations and companies that will be able to provide a stable and safe work experience. He emphasized on the importance of knowing how to support any type of users wanting to access information; whether they were employees, contractors or business partners, and the possibility to work from any place, using any type of device or computing system.

As for Eiad Al-Aqqad -the Principal Solution Architect at “VMware Cloud Providers Program”- he discussed the vision of “VMware Cloud” in the world of cloud computing, he explained that their vision allows users and cloud service providers to activate any application on any device of any kind.

Cyber Security and Cloud Computing

In a panel discussion, moderated by Parthasarathy Pillairkulam – EVP-Chief Information Security Officer at First Abu Dhabi Bank- General Manager of Capital outsourcing, Chadi Ghazal, indicated that his company was the first to own a cloud platform in the MENA region since 2000. He explained that cloud computing is a virtual process for hardware, software, networks, storage spaces and services used by developers to implement complex operations. Adding that when using cloud computing, companies are not compelled to purchase any new devices or services, however they need to upgrade their virtual storage for a certain fee.

As for Alain Sawaya -General Manager of the Jordanian “Zain Datapark”- he explained that his company is an entity that was founded to enable “Zain Group” to provide cyber security and cloud computing services everywhere. He added that every country aspires to have its own cloud located within its territory for multiple reasons: legitimacy, data sovereignty and to secure data especially for governments. Furthermore, he announced the transfer of severl financial and banking applications to private cloud servers.

On his behalf, Mohamed Ayad, Vice President and Business Development Manager of “Libyan Spider” considered that country cloud and public cloud approaches are closer to each other today more than ever, indicating that “Microsoft” is expanding this service very quickly.

Ayad pointed out that there have been concerns about data security and privacy from the very first day of the cloud model’s birth, which has greatly affected companies’ work. He continued adding that many companies have switched to using public cloud more than before due to the flexibility with which entrusted public cloud providers work.

On the other hand, General Manager of “Gulf Infotech” in Oman, Yahya Zakir Sait, said that the largest companies providing cloud services have neglected the Middle East region in 2009 due to the low adoption of cloud solutions, pointing out that the high demand for adopting these solutions has created a quantum leap for the region in general.

BPS” and Digital Transformation

BPS provides vendors with multiple licensing programs, services and technical supports to partners in order to develop their businesses, in addition to “SAM” consultations. The company focuses on supporting MSP focused channel, telecom companies, internet service providers, database centers, service providers, integrated systems, managed services, software companies and IT distributors who are heading towards digital and cloud transformation.

The company always strives to add more services to its own affiliated program. It started its operations as a cloud distributor in 2005 and has earned years of local experience in the cloud channel business, to become today a pioneer in this field in the MENA region.

Dynamics 365 | Business Central | Country/ Regional Expansion

Business Central will be available starting July in the below countries:

  1. Lebanon
  2. Greece
  3. Turkey
  4. Algeria
  5. Egypt
  6. Malta
  7. Morocco
  8. Qatar
  9. Saudi Arabia
  10. Tunisia
  11. India
  12. Romania
  13. Bangladesh
  14. Kenya
  15. Sri Lanka
  16. Nigeria

Business value

There is a large demand for Dynamics 365 Business Central online. Microsoft is increasing the global availability to cover more countries and regions so that small and midsized businesses across the world can achieve more.


Feature details

Expansion to new countries regions is achieved through partner-led localization. Our partners create the relevant localization apps that are then published to AppSource. In combination with the built-in language offerings, Dynamics 365 Business Central is then available to serve customers in the new regions.


For more details >


Please contact your account manager or team@bpsme.com for more info

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Dynamics 365 Customer Service Insights End of Life

On February 1, 2021, the following products will be changed to end-of-life:

  • Dynamics 365 Customer Service Insights (including “Additional Cases”)
  • Dynamics 365 Virtual Agent for Customer Service

The “Customer Service Insights” standalone experience is moving into “Dynamics 365 Customer Service”, where customers can find the same capabilities deeply embedded in the customer service experiences.

What is customer service insights?

Dynamics 365 Customer Service Insights helps both agents and customer service managers make better decisions and proactively improve customer satisfaction by using artificial intelligence (AI) and analytics capabilities for Customer Service and Omnichannel. You can empower your teams with insights into customer satisfaction–boosting analytics and AI-powered features to spend less time searching and more time engaging with customers.

As an agent, you can leverage real-time similar cases and knowledge article suggestions that are customized for the current context. The AI-driven technology empowers agents to help solve customer issues more quickly, improving resolution rates and customer satisfaction.

These capabilities are deeply embedded into the core agent and manager experiences in Customer Service and Omnichannel.