[White paper] The Handbook for Cross-Tenant Microsoft Teams Migrations

Microsoft Teams is quickly gaining users amid the ongoing shift to Microsoft 365. As the adoption continues to grow, Teams has become an important workload to factor into your migration plan.

In this white paper, you’ll learn:

• Top considerations when preparing to migrate Teams to a new Microsoft 365 tenant.
• What is migrated and what is not.
• Important tips for configuring Teams migration projects.

Download the white paper to power your next Teams migration.

Brought to you by BitTitan®. Helping you make your migrations easy, fast, and secure.

Dynamics 365 | Business Central | Country/ Regional Expansion

Business Central will be available starting July in the below countries:

  1. Lebanon
  2. Greece
  3. Turkey
  4. Algeria
  5. Egypt
  6. Malta
  7. Morocco
  8. Qatar
  9. Saudi Arabia
  10. Tunisia
  11. India
  12. Romania
  13. Bangladesh
  14. Kenya
  15. Sri Lanka
  16. Nigeria

Business value

There is a large demand for Dynamics 365 Business Central online. Microsoft is increasing the global availability to cover more countries and regions so that small and midsized businesses across the world can achieve more.

 

Feature details

Expansion to new countries regions is achieved through partner-led localization. Our partners create the relevant localization apps that are then published to AppSource. In combination with the built-in language offerings, Dynamics 365 Business Central is then available to serve customers in the new regions.

 

For more details >

 

Please contact your account manager or team@bpsme.com for more info

Dynamics 365 Customer Service Insights End of Life

On February 1, 2021, the following products will be changed to end-of-life:

  • Dynamics 365 Customer Service Insights (including “Additional Cases”)
  • Dynamics 365 Virtual Agent for Customer Service

The “Customer Service Insights” standalone experience is moving into “Dynamics 365 Customer Service”, where customers can find the same capabilities deeply embedded in the customer service experiences.

What is customer service insights?

Dynamics 365 Customer Service Insights helps both agents and customer service managers make better decisions and proactively improve customer satisfaction by using artificial intelligence (AI) and analytics capabilities for Customer Service and Omnichannel. You can empower your teams with insights into customer satisfaction–boosting analytics and AI-powered features to spend less time searching and more time engaging with customers.

As an agent, you can leverage real-time similar cases and knowledge article suggestions that are customized for the current context. The AI-driven technology empowers agents to help solve customer issues more quickly, improving resolution rates and customer satisfaction.

These capabilities are deeply embedded into the core agent and manager experiences in Customer Service and Omnichannel.

BPS | Azure SMB New Cloud Customer Acquisition

Summary

Campaign starts on the 2st February, will end on the 31st of August 2021. It aims to reward Partners when bringing ACA, and while hitting campaign ACR thresholds. This campaign encourages Partners to bring ACA and accelerate ACR increase

Start date : 2st of February 2021

End date: 31th of August 2021

Campaign consists of an earning Period from 2st of February 2021, till 30th of June 2021, and a monitor period from 1st of July 2021, till 31st August 2021.

Customer segment

SMB only

Eligible Products

Azure, Azure RI

The Program

Consists of an earning Period from 1st of February 2021, till 30th of June 2021, and a monitor period from 1st of July 2021, till 31st August 2021.

Criteria 

  • CSP indirect Resellers must be enrolled in the “Campaigns” program on partner center to be eligible for the campaign

Terms and conditions

  • CSP indirect Resellers will earn incentive payment of 500 USD, when they bring new eligible customer add
  • Partner must bring an eligible new customer add, with 0 ACR per months, 12 months prior to campaign start date. Customer has to maintain the 250 USD ACR for 3 consecutive months, during campaign period
  • For new eligible customers hitting 250 USD in June, the ACR will be monitored in July 2021, and August 2021 to stick to the 3 consecutive months rule
  • Any new eligible customer hitting 250 USD ACR threshold for the 1st time in July 2021, and August 2021 (Monitor period after end of campaign) will not be counted as new customers, hence Partner will not earn incentive against those customers.
  • If customer drops his ACR to below $250 during campaign period, Partner will not be eligible for incentive payment.
  • Trial subscriptions are excluded from incentive program

Customer segment

SMB only

Eligible Products

Azure, Azure RI

Payment

Incentive Payments are transferred via wire transfer.
Eligible Participants who earned incentive will be paid within 60 days after end of August 2021

 

The Microsoft Defender for Office 365 Plan 1 & Plan 2

We are pleased to announce the General Availability (GA) of Attack simulation training in Microsoft Defender for Office 365. Delivered in partnership with Terranova Security, Attack simulation training is an intelligent social engineering risk management tool that automates the creation and management of phishing simulations to help customers detect, prioritize and remediate phishing risks by using real phish and hyper-targeted training to change employee behaviors.

Emulate real threats with intelligent simulations  

Intelligent simulations automate simulation and payload management, user targeting, schedule and cleanup. In the Microsoft 365 Security Center, administrators can launch a simulation and choose a technique commonly used by attackers and target users.  

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Attack simulation training dashboard

 Wide variety of Phishing Techniques

Following the simple steps outlined in the workflow, administrators can choose from the top five social engineering techniques and select the phish template from a list of real attacks seen in their tenant. Optionally customers can upload their own template and then select the users to whom the simulation will be sent.  

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Phishing Techniques available 

Phish Template Library from Real Phish Emails

To maximize accuracy, Attack simulation training pulls its phishing templates from real world phish attackers seen in the customers environment. The security administrator can automate a “payload harvester” that collects and neutralizes phish emails received by the organization.­­

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Payloads Available

Through the real payload harvester, Attack simulation training trains employees to identify and report the kinds of emails real attackers will send them. The security administrator can set up targeted payload harvesting as well, using conditions like technique used, department targeted and frequency.

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Payload Harvesting Conditions

­­­­­­Finally, security administrators can add ‘phishing indicators’ like an incorrect domain name, an urgency tip or a misspelled company name to train end users on commonly-seen phishing indicators.

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Add indicators to phishing templates

 User targeting and training assignment

User targeting is automated, and the administrator can use any address book properties to filter for a user list and target them. The administrator can also quickly import a list of “repeat offenders” or employees who have failed a simulation in the past and target the simulation to this group.

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Target users based on address book filters

The administrator can then assign training tailored to a user’s behavior in the simulation. Microsoft recommends training to assign based on learning pathways and our intelligence into which training is effective for which kinds of behavior. The administrator can also choose to assign training themselves. For example, an administrator may choose to assign 3 trainings to users who were compromised in the simulation but only 2 to those who clicked and 1 to all users. The landing page on which the end user will land to access this training are wholly customizable for the look and voice of your brand. Finally, the administrator has the option to schedule the simulation to launch right away or at a later time, which can be customized by recipient time-zone.  

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Assign Training

Customized Role Based Access ensures that administrating the simulation and training is a secure and diversified workflow.

Quantify social engineering risk and prioritize remediation through training

The training effectiveness metric, which plots your organization’s actual compromise rate in a simulation against Microsoft’s predicted compromise rate, measures the effectiveness of the training program. Overlay the dates of training completion and simulations to correlate which trainings caused a drop in compromise rate and evaluate their effectiveness. 

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Training Effectiveness Report

Gain visibility over your organization’s training completion and simulation status through completeness and coverage metrics and track your organization’s progress against the baseline predicted compromise rate. Every reporting dashboard can be filtered in different ways and exported for reporting.  Multiple reporting views allowing you to drill down on training efficacy, training completion, repeat offenders and coverage.

Reinforce the human firewall with industry-leading Security Awareness Training

Terranova Security’s huge library of phish training content enables personalized and highly specific training targeting based on the user’s behavior during a simulation.

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Training Library

Nanolearningsmicrolearnings, and interactivity

 cater to diverse learning styles and reinforce awareness. Additionally, all trainings are available in 40+ languages and accessible to the highest standards to meet the needs of Microsoft’s global customers.  

Attack simulation training enables organizations to improve their security posture by training their employees effectively and changing risky behavior. Organizations can choose from multiple training options to best fit their needs – using Microsoft’s recommended learning pathways, choosing to assign training manually, or choosing not to add training to a simulation.

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E3 Trial

As Microsoft mentioned in their blog announcing the expansion of public preview to E3 license holders, we will continue to offer a subset of Attack simulation training capabilities to E3 customers as a trial. The trial offering contains the ability to use a Credential Harvest payload and the ability to select from 2 training experiences ISA Phishing and Mass Market Phishing. The trial offering will not include any other phishing techniques, automated simulation creation and management, conditional payload harvesting, and the complete catalog of Terranova Security trainings.

To get started today, go to Attack simulation training in your M365 Security and Compliance Center or use this link: aka.ms/AttackSim.